PHCS New Team Member
6 - interview preparation
Frequently Asked Questions
Where is the in-person interview?
Interviews are held at the main office location: 270 Main Street Groveport, OH 43125
You can find us between the Tanning Salon and the Flyer's Pizza. The largest landmarks in the area are the Dairy Queen and the Certified Gas Station. When you see either one, you're getting close!
The PHCS office is a teal colored building that looks like a friendly house. When you get here, knock and come on in!
You can find us between the Tanning Salon and the Flyer's Pizza. The largest landmarks in the area are the Dairy Queen and the Certified Gas Station. When you see either one, you're getting close!
The PHCS office is a teal colored building that looks like a friendly house. When you get here, knock and come on in!
How long will it take?
The day begins at your agreed start time and will run for 4 - 6 hours.We usually do take a break for lunch. Feel free to bring your own snack or meal or you may leave to pick up something and return.
If you cannot remain for the entire session, please let HR know as soon as possible. We may be able to reschedule or work with you to complete your requirements in parts.
If you cannot remain for the entire session, please let HR know as soon as possible. We may be able to reschedule or work with you to complete your requirements in parts.
What do I need to bring?
For the interview, bring your required documentation (listed below), a lunch or snack if you wish, your phone, and a pen and paper or folder in which to keep important notes.
Feel free to bring your laptop or tablet as well if you have one available and would like to use it. Also - be prepared to have your a photo taken for your future employee badge.
Required Documentation:
Feel free to bring your laptop or tablet as well if you have one available and would like to use it. Also - be prepared to have your a photo taken for your future employee badge.
Required Documentation:
- Resume
- Driver's License or State ID
- Passport, Green Card, or Social Security Card
- Proof of Auto Insurance
- Diploma, Transcript or GED
- CPR and First Aid Certificate
- Certificates or Training or Achievement for related jobs
- Professional License (if applicable)
- Proof of prior related work experience
- Proof of Ohio Residency
- Any letters of reference or recommendation
If you have these documents handy, you can upload them through the portal here: TM Docs Upload
Note: If you do not have all of the documents available, please do NOT cancel your interview. Bring as much as you have with you and we will discuss any next steps at the time.What happens during Interview and/or Orientation?
The day begins with an introductory video and worksheet to help you learn what PHCS is all about. From there, you will meet with our staff to review PHCS policies and procedures as well as complete some education and testing on essential home health topics. These may include:
- Professionalism
- Communication
- Patient Rights
- Emergency Preparedness
- Homemaking skills
- Infection Control and Universal Precautions, etc.
At the end of your first day, if all requirements are met, you will be ready to discuss your potential new clients and may begin your new schedule early the following week!
What is the full hiring process?
Stage 1. Interview & Application
Stage 2. Classroom Training & Orientation
Stage 3. In-Service Completion & Documentation
Stage 4. Verification & Employment
* New Home Health Aides will also have one more direct training with an RN in the field -before they may work independently with a client.
- The process begins with your online application and a phone interview.
- Interviews can be requested by completing the application through one of our open position postings on a job board site or, you may request an interview by completing our online application here.
- Our Human Resources department will then contact you to schedule the phone interview.
Stage 2. Classroom Training & Orientation
- Next, continuing candidates are invited to attend an In-Person interview. Here you will meet the office manager and be better introduced to the company, our policies and expectations.
- After the interview, qualified candidates will be invited to remain and complete either Home Health Aide training or Orientation - depending on their experience level. Those who attend training will be asked to return the following day to complete Orientation.
- *Experienced HHAs with certification, STNA, RN, or LPN candidates with verified documentation of current license status or skills training need only attend Orientation.
Stage 3. In-Service Completion & Documentation
- While Training and Orientation are underway, candidates are also provided access to our online system portal. This portal functions as a resource for communication and education for all PHCS Team Members.
- Before employment can begin, all candidates must complete their applicable New Hire Trainings and the annual In-Services found in the learning portal here.
- At this point, the Human Resources Department will also be reaching out to candidates to gather any additional necessary documentation that may remain outstanding.
Stage 4. Verification & Employment
- With Training and Orientation completed, In-Services passed, and all required documentation obtained- candidates are ready to begin work as a Team Member with Pro Health Care Services!
- Team Members will now be provided access to our other benefits, features, and coordinating services. Direct deposit enrollment, access to the online schedule and other systems occur at this point, as applicable.
- From this timepoint, you will have up to 30 days to complete any missing items like CPR and First aid
- We will also submit your background check on your hiring date. You are provisionally hired for 60 days unless or until background check results are received and are clear according to ODM, DODD, ODA, and CMS standards.
- Welcome, new Team Member! We look forward to working with you and providing the best care possible to our valued clients. We are here to help!
* New Home Health Aides will also have one more direct training with an RN in the field -before they may work independently with a client.
How long does it take to start working?
Depends a lot on you and your client!
PHCS is a Medicare Certified home health agency. As such, we are committed to providing excellent care to each and every client we have. That being said, we don't often have clients that are waiting around for their hours to be filled.
However, this presents us with an opportunity! We are contacted almost daily with referrals and those looking for a new care team. Once you are ready to start, we will begin the search and do our best to find a client that's a good fit for you based on skills, location, and need.
Remember, you cannot start working until all of your new hire requirements are met:
- All required documentation completed turned in
- Reference check or proof of related employment verified
- Tax and payroll forms completed
- Online training completed
- In-office training completed (if required)
- DODD training completed (if applicable)
- Background check submitted
The training is the part that usually will take you the longest to complete. We will work with you! Contact us if you're having trouble or would like to set up a time to complete the online portion in our office.
What if I am bringing my own client?
Great! This is often a perfect arrangement. However, there are many parts that need to come together to make everything go smoothly.
We ask that you complete all new hire training and requirements while we're working with the client to complete the intake process.
The intake process involves the client, their primary care provider, their insurance company, and their program case manager - if they have one. The process goes like this:
- PHCS contacts the client to verify their condition and need, as well as desired services, hours, and schedule
- Verify insurance and waiver services coverage
- Contact the PCP for Face to Face Visit documentation within the last 60 days, detailed referral, and medical records
- Contact the case manager for referral and assignment of waiver services
- Send referral information from PCP to insurance company requesting prior authorization for case opening and initial visits
- Send Start of Care paperwork to client for opening preparation and signature
- Set up appointment with client and agency RN Case Manager for case opening (once all authorizations and referrals are returned)
- Send RN visit information and Start of Care summary to insurance for complete prior authorization for the next 60 days (or as allowed by insurance payer)
- Once all referrals and authorizations are received - regular services can begin
As you can see - sometimes this process can take a little bit of time. It will help if you and/or your client remains involved as well. Keeping on top of your PCP's office, case manager, and insurance company will all go a long way toward speeding things along. Please keep an eye on your email and phone as we remain in contact with you and the client throughout the process.
How can I be successful in my role at PHCS?
So glad you asked! A successful team member understands their applicable PHCS policies and procedures, cares about their clients and documents each visit appropriately, is open to feedback, and communicates well.
Some of the tools we use to do this are:
- When I Work - For monitoring your daily schedule
- Jotform - For completing and submitting your client documentation
- Sandata EVV - For recording visit start and end per ODM regulations
- Email - Check this regularly for announcements and new information as well as questions from the team
- Phone - We will communicate with you regularly about schedule changes, client concerns, etc.
- Transportation - Your client need your help and are counting on you! Reliable transportation is essential to meeting this need.
- Positive outlook - There are many challenges that face us all and sometimes things can be unpredictable. When they are, just get in touch with your PHCS team - we are here to help!
I have more questions!
Wonderful! We have more answers!
Feel free to contact us at any time during the hiring process with an questions you may have at 614-856-9111. The office and phones open Mon - Fri from 10:30 am to 4:30 pm except for major holidays.
You can also check out our Established Team Member website here:https://phcsimportantcommunications.bitrix24.site/for more information on things like:
- Pay schedule and calendar
- How to work EVV, TVV, Jotform, and more
- Resources to help your clients and yourself
- Forms to update information or report concerns
- ... more
WE ARE HERE TO HELP!
WHY PRO HEALTH CARE SERVICES?
Pro Health Care Services has been serving the greater Columbus area since 1999. We are local, family-owned, and family oriented. Start your home health career with us and become part of the Pro Health Care Services Team.
It is It is our great joy to serve our clients and enable them to stay in your home and receive the care they need. With extensive training on care skills, sensitivity, confidentiality and safety - you'll be well equipped to provide necessary care to a range of individuals. Your duties will then range from providing assistance to a patient in the home with personal care (as hygiene and exercise) to light household duties, and providing health care under the supervision of an RN Case Manager. PHCS provides care to individuals of all ages, and conditions.
We don’t send anyone into a client's home that we would not welcome into ours. We look forward to having you as part of our team!